Jeff’s Resume


Making changes to a Production environment should be well organized, documented, known, predictive & reproduceable. My goal is to implement Release & Change Management best practices in an Organization as they are critical to ensure the above statement. That said those best practices have to adapt through our ever-changing technology advancements to ensure they are relevant as well as not impeding customer satisfaction.


·       Release Management

·       Technical Project Management

·       Agile Scrum & Waterfall SDLCs

·       DevOps methodologies

·       ITIL Change Management/Control

·       Software Implementation

·       Data Center Operations

·       Software Quality Assurance


01/2014 – 03/2018
Donnelley Financial Solutions (formally part of RR Donnelley), Bellevue WA

ITSM Manager (Release & Change Mgmt) – 05/2016 to 03/2018

  • Managed 6 direct reports in Change & Release, providing leadership & governance for their work
  • Responsible for Change Control of all DFS Production (including Vendor managed & company managed Data Centers) and Non-Prod Changes – up to 400 per month in Production
  • Responsible for Release process for subset of DFS Applications – up to 100 per month in Production
  • Oversaw creation of Release processes of another 3 solutions that were built from Release standards but slightly modified due to each team running unique Development processes
  • Partnered with Vendors, Compliance, Security, Ops & Dev to improve Change Process post RRD split
  • Collaborated with Project Managers, Executives, Technology leaders, Product leaders and Support leaders to ensure success for global technology projects
  • Reduced Emergency Changes from >10% to <4% over last 7 months
  • Increased % of Standard Change tickets created >6 days in advance of Prod deploy from <22% to >54%
  • Consulted with numerous teams to help them standardize their Change request process

Release Management Manager – 05/2015 to 05/2016

  • Responsible for Release of 4 Product lines in total & about 40 Production Changes per month
  • Managed 3 Release Managers, providing leadership & governance for their work as well as functioning as a Release Manager as well
  • Created Release processes for additional 3 solutions that were built from Release standards but slightly modified due to each team running unique Development processes (including Salesforce)
  • Evangelized the use of AppDynamics & Kibana in Operations, Support & Solutions Delivery
  • Acted as Incident Manager for ActiveDisclosure

Software Release Manager – 01/2014 to 05/2015

  • Managed Releases for Azure based SaaS solution for Financial Reporting – ActiveDisclosure
  • Created Release process for ActiveDisclosure based off of self-authored Release standards, both for original Waterfall SDLC and then for Agile after the start of new Dev Leadership
  • Ensured high quality Releases via thorough analysis of Sprint artifacts + communication
  • Developed communication standards for stakeholders to keep them informed of Release activities
  • Collaborated with Product Managers, Scrum Masters, Developers, DBAs and QA staff along all phases of project life cycle to ensure a repeatable and traceable approach to the release processes
  • Verified deployment directions, validated test results in Non-Prod as well as managed Production deployments
  • Led cross-functional weekly meeting to communicate information
  • Acted as Incident Manager for ActiveDisclosure

11/2013 – 01/2014

Resolve Tech (Contract at Verizon Cloud), Lowell MA

Project Manager – Release

  • Hired to managed Releases for Verizon Cloud solution (Beta)
  • Created Release Management process for new IaaS/PaaS Cloud offering from Verizon, including Visio Workflows with provided detailed descriptions
  • Collected and verified physical & Virtual Server details for ITIL CMDB


01/2012 – 08/2013

Synacor, Buffalo NY

Release Manager

  • Managed Releases for TV Everywhere & Shared Services group but assisted with all solutions
  • Followed existing Release processes as well provided improvements to the processes
  • Responsible for Release of 5-10 Releases per month & up to 2 Releases per day
  • Responsible for build management, build verification & troubleshooting builds for Releases
  • Managed deploy plans, deployments & tracked test results from UAT to Pre-Prod to Production
  • Member of cross-functional weekly meeting to communicate information and resolve Release issues
  • Participated in Agile Stand-ups, Scrum of Scrums and Department meetings to help facilitate Releases
  • Responsible for Change Management on temporary basis

01/2011 – 12/2011

Sharebuilder/ING Direct (now Capital One), Seattle WA

App Services Analyst III

  • Maintained daily Operations for site including various dependent systems
  • Responsible for Prod changes up to 2 per week for minor updates & major Releases 1 per month
  • Created scripts and validation tools to decrease deployment time by 50%

06/2004 – 06/2010
Daptiv (formally eProject), Seattle WA

Technical Release Manager – 06/2007 to 06/2010

  • Responsible for and created Release process for Daptiv SaaS solution for Project Management
  • Started the Release standards from scratch and continually introduced improvements
  • Managed 1 Release Coordinator responsible for Release and QA environments and worked as a Release Manager as well
  • Responsible for weekly Service Pack Releases and 1 major Release per month
  • Responsible for deploys of code and system changes for QA, Perf Lab, Dogfood, Pre-Prod & Prod
  • Led cross-functional weekly meeting to communicate information and resolve Release issues
  • Participated in transformation of Waterfall SDLC methodology to Agile Scrum

Implementation Manager – 06/2006 to 06/2007

  • Responsible for all Onsite Implementations of Daptiv Project Management solutions while managing 2 other Implementation Consultants that assisted with Onsite deployments
  • Implemented Daptiv Onsite solution for customers & acted as main trouble-shooting resource for the Daptiv SaaS solution

Implementation Consultant – 06/2004 to 06/2006

  • Responsible for all Onsite Implementations of Daptiv Project Management solutions
  • Created Install directions & Implemented Daptiv Onsite solution remotely and at customer’s location
  • Created internal Knowledge Base and provided technical training for employees


  • SaaS solutions – ServiceNow, Salesforce
  • Development tools – Microsoft TFS, Microsoft VSTS/VSO, JIRA, Confluence
  • Cloud Providers – Microsoft Azure, Amazon Web Services (AWS)
  • Project Management tools – Microsoft Project, Smartsheet, Daptiv PPM
  • Monitoring, Reporting, APM tools – AppDynamics, Elastic’s ELK Stack (Kibana for reporting), Power BI
  • Server tools – Microsoft SQL Server, Microsoft IIS
  • Desktop tools – Microsoft Office Suite (including Visio), Microsoft Office 365, Google Docs Suite


  • Sound Recording Engineer at Calvary Fellowship of Seattle (2015-present)
  • Youth Basketball Coach for 10 players with Sno-King Youth Club (2017-2018)
  • Youth Baseball Assistant Coach with Shoreline Little League (2017)
  • Youth Soccer Coach (2003 – 2011)
    • Washington State Youth Soccer District IV Champions (2009-2011)
  • Local Alpha Course Director (2001 – 2004)
    • Managed 11-week Course that attracted up to 100 attendees per session
    • Recruited, Trained & Managed volunteers for each session, up to 40 people per session


B.A. History, University of Washington, Seattle WA – 1986

ITIL v3 Foundation #100224021 (South Puget Sound CC) – 2010
Agile Project Management with Scrum by Ken Schwaber – 2009
MS Project 2000 – Advanced (Microsoft) – 2003
Windows IIS Admin (Microsoft) – 2003
SQL Server T-SQL scripting (Microsoft) – 2003
Precision Questioning Class (Microsoft) – 2002
SQL Server 2000: System Administration Class (Microsoft) – 2002



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