Jeff’s Resume




I am an experienced Release Manager with a strong focus on the particular needs and challenges present in SaaS/Cloud companies that have adopted the Agile SCRUM development methodology.  These combining influences create a unique set of challenges which I have become an expert at addressing.  My cutting edge strategies and execution processes are working towards forging a new industry standard for Release Management in the dynamic SaaS/Cloud/SCRUM market.


Release Management – over 5 years

  • Well versed in multiple styles of Release & Change Management processes
  • Facilitated successful Release of Code from Engineering to Production by proactively & reactively working with Executives, Product Management, Development, QA and Operations
  • Created & improved Release processes and documentation to minimize customer impact during changes
  • Coordinated numerous successful Release of Code from Engineering to Production
  • Work focused on Internet software & services
  • Coordinated build process between to ensure only needed changes were included
  • Lead cross-functional team to support each Release project plan and post Release/Change review
  • Provided Release services for SDLC Waterfall and Agile/Scrum
  • Concurrently managed multiple Releases and Changes

Program/Project Management – numerous Projects over 20 years

  • Managed Technical Projects to completion and customer satisfaction
  • Worked with Vendors to obtain information, pricing and support for various products
  • Utilized MS Project and SaaS product Daptiv PPM to manage Projects

Technical Implementation of Enterprise software – 10 years

  • Implemented Enterprise software Solutions Onsite and Remotely for various large companies
  • Supported Web & Database based Solutions for PM, eProcurement and Activation Systems

Documentation, Training & Communications – over 20 years

  • Developed customer facing documentation for implementations
  • Developed Release Management documentation including internal Installation directions
  • Created & presented various technical presentations for internal and external customers


01/14 to present – RR Donnelley (Finance Division) [Bellevue, WA]

Software Release Manager

  • Managed three Release Managers, providing leadership & governance over their work.
  • Responsible for Releases of three Product lines, multiple deploys per month over 10 different Sprint Teams.
  • Created Release process for various Financial Reporting & Data solutions, including SaaS offerings.
  • Ensured high quality Releases via thorough analysis of Sprint artifacts + communication of likely impacts of change to the technology and business leaders.
  • Started weekly Cross-functional meeting for stakeholders with Wiki, Agenda & Meeting notes.
  • Responsible for Release QC within Change Management procedures, including the review of pre-Prod results.
  • Managed & developed process to schedule & approve deployments for Production & Pre-Prod environments.
  • Collaborated with Product Owners, Scrum Masters, Software Developers, DBAs and Quality Assurance staff along all phases of project life cycle to ensure a repeatable and traceable approach to the release processes.

11/13 to 01/14 – Resolve Tech Solutions – Consulting at Verizon Cloud [Lowell, MA]

Project Manager – Release

  • Created overall Release Management process for IaaS/PaaS Cloud offering.
  • Detailed process plan into Visio Workflows (High-level and Swimlanes) and provided detailed descriptions.
  • Collected and verified both physical & virtual Server details for Production CMDB.

01/12 to 08/13 – Synacor [Buffalo, NY]

Release Manager

  • Managed 5-10 Releases/month & up to 2 Releases/day in dynamic and constantly changing environment.
  • Improved Release Management process for TVE group by becoming directly involved in code management.
  • Responsible for build management, build verification & troubleshooting builds for Releases.
  • Managed deploy plans, deployments & tracked test results from UAT to Pre-Prod to Production.
  • Improved documentation by creating internal Release Management Wiki page to collect required information.
  • Supported Change Management process while Change Manager role was vacant.
  • Participated in Agile Stand-ups, Scrum of Scrums and Department meetings to help facilitate Releases.
  • Managed update of simpleSAML to ~100 Servers covering Dev, UAT, Pre-Prod and Prod without incident.

01/11 to 12/11 – ING Direct Investing [Seattle, WA]

App Services Analyst III

  • Maintained daily operations for site including various dependent systems.
  • Responsible for Production updates up to 2/week for minor Releases & major Releases 1/month.
  • Created scripts and validation tools to decrease implementations by 50%.
  • Participated in Customer Service role during peak call-volume periods (known as “Orange Army”).
  • Updated documentation to industry standards.

06/04 to 06/10 – Daptiv (formally eProject) [Seattle, WA]

Release Manager (2007-2010)

  • Created Release Management process for Daptiv and continually introduced improvements.
  • Managed 1/week “Service Pack” Releases & 1/month major Releases for SaaS solution.
  • Tracked Change Management of internal instance for both code and system level changes.
  • Responsible for deployments of code and system level changes for QA, Perf Lab, Dogfood & Pre-Prod.
  • Designed & lead cross-functional weekly meeting to communicate information and resolve Release issues.
  • Participated in transformation of Waterfall SDLC methodology to Agile Scrum.

 Implementation Manager (2006-2007)

  • Managed 2 Implementation Consultants for Onsite deployments.
  • Implemented the more challenging Daptiv PPM Onsite needs remotely and at customer’s location.
  • Utilized by company as the main trouble-shooting resource for all Daptiv PPM installations.

Implementation Consultant (2004-2006)

  • Created Install documentation & Implemented Daptiv PPM Onsite remotely and at customer’s location.
  • Supported Daptiv solution based on IIS, MS SQL Server & integrated with IBM Cognos for advanced Reporting.
  • Created internal Knowledge Base and provided technical training for employees.

09/01 to 05/04 – Microsoft (Product Activation Group) [Redmond, WA]

Sr. Systems Analyst

  • Part of team that supported 5 Product Activation systems accessed by Worldwide Microsoft end-users.
  • Was directly responsible for documentation and main trouble-shooting resource for 2 Activation systems.
  • Created Technical documentation and crossed-trained 2 international “follow the Sun” resources.
  • Provided 24×7 Operations Support as needed for issues and outages.


B.A. History, University of Washington, Seattle WA – 1986

ITIL v3 Foundation #100224021 (South Puget Sound CC) – 2010
Agile Project Management with Scrum by Ken Schwaber – 2009
IBM Cognos 8 BI – Server Administration & Content Administration (IBM Cognos) – 2007
Pervasive Data Integrator & Integration Manager (Pervasive) – 2007
MS Project 2000 – Advanced (Microsoft) – 2003
Windows IIS Admin (Microsoft) – 2003
SQL Server T-SQL scripting (Microsoft) – 2003
Precision Questioning Class (Microsoft) – 2002
SQL Server 2000: System Administration Class (Microsoft) – 2002



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